Shipping Policy
Hk Nalin Clothing Limited ships clothing products to destinations served by its carriers. Orders are placed on jumpsuitutvc.com. Shipping duration varies by destination and selected carrier. Hk Nalin Clothing Limited does not guarantee specific delivery dates. The customer receives a tracking number when the carrier accepts the package. Shipping charges are calculated at checkout based on destination and package weight. Hk Nalin Clothing Limited is not responsible for delays caused by carriers, customs, or events outside its control.
Order Processing
Orders are processed after payment verification. Processing occurs on business days. Business days exclude weekends and public holidays. Hk Nalin Clothing Limited processes orders in the sequence they are received. The customer receives an order confirmation email after payment verification. The customer receives a shipping confirmation email when the carrier accepts the package. Hk Nalin Clothing Limited does not process orders on weekends or public holidays.
Returns Policy
Customers may return eligible items within 14 days of receipt for a refund. No reason is required. The 14-day period begins on the delivery date confirmed by the carrier. Items must be unused, with all original tags attached, and in original packaging. The buyer completely bears the return shipping costs. Hk Nalin Clothing Limited does not provide prepaid return labels and does not reimburse return shipping charges. Returns sent without prior authorization are not accepted. Hk Nalin Clothing Limited is not responsible for return packages lost or damaged in transit. Hk Nalin Clothing Limited does not accept returns after the 14-day period.
Refund Policy
Refunds are issued to the original payment method. The refund will arrive no earlier than 14 days after the returned item is received and inspected by Hk Nalin Clothing Limited. For PayPal refunds, the refund will arrive no earlier than 14 days. In some regions, local laws require up to 30 days for PayPal refunds to process. Hk Nalin Clothing Limited complies with all applicable local laws. Hk Nalin Clothing Limited does not issue refunds in cash. Hk Nalin Clothing Limited does not issue refunds to a different payment method. Hk Nalin Clothing Limited processes refunds only after inspecting the returned items. Hk Nalin Clothing Limited may deny a refund if the returned items do not meet the return conditions.
Return Process
Step 1: Contact [email protected] to request a return authorization. Provide the order number and the reason for return. Step 2: Receive a return authorization number and return instructions from Hk Nalin Clothing Limited. Step 3: Pack the items securely in original packaging with all tags attached. Step 4: Ship the package to the return address. The recipient must be Hk Nalin Clothing Limited, the contact phone is +852 4757 2475, and the specific return address is FLAT/RM C1 12/F WONG KING INDUSTRIAL BUILDING NO.2-4 TAI YAU STREET KL. Step 5: Provide the tracking number to [email protected]. Step 6: Hk Nalin Clothing Limited inspects the returned items. Step 7: Hk Nalin Clothing Limited issues the refund to the original payment method.
Damaged or Defective Items
Any claims for damaged or defective items must be submitted within exactly 7 days of receipt. This 7-day period matches the requirement in the Terms of Service. The customer must contact [email protected] within 7 days of receipt and provide photographs of the damage or defect. Hk Nalin Clothing Limited will review the claim and determine the appropriate resolution. Hk Nalin Clothing Limited may require the return of the damaged or defective item. If Hk Nalin Clothing Limited requires a return, the buyer bears the return shipping costs. Hk Nalin Clothing Limited will not accept claims submitted after the 7-day period.
Non-Returnable Conditions
Items must be unused, with all original tags attached, and in original packaging. Items that show signs of wear, washing, alteration, or damage are not eligible for return. Items without original tags or packaging are not eligible for return. Final sale items are not eligible for return. Hk Nalin Clothing Limited does not accept returns for items that are not in original condition. Hk Nalin Clothing Limited does not accept returns for items that are prohibited by law from being returned.
Customer Responsibilities
The customer must provide accurate order information. The customer must provide a correct shipping address. The customer must pay all return shipping costs. The customer must obtain a return authorization number before returning any item. The customer must ship return packages with tracking. The customer must provide the tracking number to [email protected]. The customer must ensure returned items are packaged securely. The customer must ensure returned items meet all return conditions. The customer must submit damaged or defective claims within exactly 7 days of receipt.
Contact Information
For questions about shipping or returns, contact Hk Nalin Clothing Limited at [email protected]. The phone number for Hk Nalin Clothing Limited is +852 4757 2475. The address for Hk Nalin Clothing Limited is FLAT/RM C1 12/F WONG KING INDUSTRIAL BUILDING NO.2-4 TAI YAU STREET KL. The website is jumpsuitutvc.com. Hk Nalin Clothing Limited responds to inquiries within a standard timeframe. Hk Nalin Clothing Limited reserves the right to update this Shipping and Returns document at any time.
